Silkroad Online Forums

I got an error code 9999 while tring and failing to buy some silk. My card works everywere else. I used the clickable contact link to no effect.

What is customer services email address?

Also can one pay by mail?

what application actually gave you the error? Internet Explorer (or Firefox, which btw would be your problem right there) or SRO? If it's SRO just go to the website and buy it from there instead of clicking the in game link. If it's the website there's something wrong with your browser. And like I said, Firefox sucks at doing anything secure, especially buying stuff so use IE if you're not.