SRO's team needs a lesson in good manners

IguanaRampage · **Joined:** Jul 2006 **Posts:** 2483 **Location:** Changing

omg SoSun 64 + suddenly hacked = something fishy....
edit: However, I think morningdew's responses were good. Not like she can do any more than that... she forwards e-mails to korea like they ask her to she probably just doesn't like the threads about it, because they create too much excitement.

Kitty · **Joined:** Oct 2006 **Posts:** 1818 **Location:** MA/PA

The phrases "Joymax" and "Customer Service" go hand in hand.

:roll:

0oKeikoo0 · **Joined:** Sep 2006 **Posts:** 544

shows how many people read the user agreements

Crumpets · **Joined:** Aug 2006 **Posts:** 7800 **Location:**

IguanaRampage wrote:

omg SoSun 64 + suddenly hacked = something fishy....
edit: However, I think morningdew's responses were good. Not like she can do any more than that... she forwards e-mails to korea like they ask her to she probably just doesn't like the threads about it, because they create too much excitement.

Nono remember shes totally exhausted, and can't perform well. So ctrl C + ctrl V is the next best thing... to save work time that is.

zphantom · **Joined:** Jun 2006 **Posts:** 251

It seems just about every single game has the same agreements and policies and usually GMs or staff auto-reply with automated messages. So dew's post wasn't too bad except warning to not post any complaints of hacks like sweeping it under the rug. But since everyone is criticizing JM, I will too! If anything happens, threaten JM with chargebacks, hopefully they'll move quicker.

OT

Botter audacities...

nightbloom · **Joined:** Jan 2006 **Posts:** 5492 **Location:**

I always thought before that if we just give them time, they will improve. But this is begining to look like a money pit. I throw my money into it and it just keeps disappearing. I am not hacked yet, but of course, its a matter of time. It's just a matter of time for all of us. Look at Greece and the recent rash of hackings on Xian. They can do it because there are no consequences. We are like Chicken Little running around screaming the sky is falling. But guess what JM, the sky really IS falling. For us it is at least.

Black_Mamba · **Joined:** Jan 2006 **Posts:** 2888 **Location:**

Yeah the term, you get what you pay for is definately not applicable as far as Joymax goes. It is exactly what it's primary objective is though and that is to make money.

If 10,000 people bought 300 silk just once then that's already $300,000, the number of people across so many servers who actually play this game is possibly 20 times that amount and if they all bought 300 a silk a month since the item mall was added that's around $60,000,000 and that's the minimum considering some people buy more than 300 silk a month.

60+ mil easy, not bad for a game thats "Free To Play", I wonder why it isn't spent on hiring about 20 more in game GM's, bigger servers etc

Sagan33 · **Joined:** Jan 2007 **Posts:** 10

Black_Mamba wrote:

Yeah the term, you get what you pay for is definately not applicable as far as Joymax goes. It is exactly what it's primary objective is though and that is to make money.

If 10,000 people bought 300 silk just once then that's already $300,000

Ummm not to be a jerk...but it is $3,000,000(That owns 300k)
I made a post about this earlier on a different forum. But think that is only 10,000 people. I know there are Tons more that spend that much atleast!

1llu51on · **Joined:** Feb 2006 **Posts:** 305 **Location:**

That copy pasta was not her doing, Plus. It was posted by other staff using her acc.

All in all, I believe these employees are being backstabbed by JoyMax. They already forwarded the complains directly to Joymax. But received no response whatsoever, and what could the employees do beside defending their company until they had an answer ? Good Job, Joymax. Congratz for trashing us and your dedicated employees. We <3 you.

nightbloom wrote:

Sounds reasonable enough, but they'd already stated that those forums weren't safe to use and anyone with any sense would already have known that from months and months ago. It was laid out out in black and white, don't use these forums! Anyone who uses that forum and got hacked because of it really have noone to blame but themselves when JM themselves said it wasn't safe to use and yet people are still using it.

Yeah, then why they keep it there still ? They could shut it within a matter of seconds, or separate it from the official website, but they do not. Seriously, this is their own fault from the beginning, you can warned us about it but not fixed it ? what's so difficult about that ? What reason ? Oh, because they wanted to help and improve our gameplay environment ? No, you are killing us slowly, not helping at all, period. And what do you mean by help ? That copy paste of Terms of agreement is considered A HELP ?

And their warnings, are nowhere to be read. It's on their 2nd page of their latest news, going 3rd soon. Now tell me how do people browse through that ? JoyMax lack at giving proper warning as well.
Your forum, your shitty forum, is like a house, opened widely for thieves to come in and rob all your valuables. Wait, not your valuables, our valuables we stored in there. And since it's ours, you don't give a shit. Not your loss at all.

NB wrote:

I got hacked because your forum was hacked and all of the usernames were released and someone bruteforced me!".

Again sounds reasonable... can you prove it though, can you prove that you didn't just give your details to someone, someone you thought you could trust and it backfired and you lost your account, of course not.

One of the main reasons why they never act on it is that you can't prove that you shared your account info out or not. An IP check is useless because you yourself can login to your SRO account from any place in the world.

Whichever way you look at it, you can't get around it. All you can do is never share your account info, never use that forum, change your pw every few days, always use a 12 digit one of random numbers and letters and if gameguard is still down don't use the game either.

You can go ahead and still use the forum, still use sro even though it has no gameguard, the fact is that the warnings have been written out, the risks have been told, but if it does blow up look closer to home for someone to blame.

It has been proven, by Joymax themselves.

From SRO Official website wrote:

Regarding ID Hack Issue and Passwords
Date : 1/10/2007
inquiry : 11339
Hello. This is Silkroad Online.

A recent posting that was made regarding the administrator accounts
and passwords has come to our attention. Though the contents of
the posting may not entirely be true, some parts of the claims may be
true, and we are beginning to investigate the causes and sources of
this matter. A further announcement will be posted when our
investigation is completed.

Even if the claims are true, account passwords are encrypted to
protect user privacy and have little chance of being cracked. However,
we recommend that the following users please change their passwords.

1. If your password is a simple word, phrase, or is easy to guess
2. If you have not changed your password recently

Please change your password now, and we will post further updates
when our investigation has been completed.

We ask for your patience and cooperation in this matter. Posting
further replies or topics takes time away from our administrators
in focusing on this urgent matter.

Even the admins ate it pretty bad. =)

NB wrote:

Someone gives you a loaded shotgun and you accidentally blow your head off, who's to blame? Them for giving you it or you for accepting it?

No, it's not how you put this condition, because from the first it's already Joymax fault. It should be like this.

Joymax attaches a bomb to each of us and threw the remotes away. We all can do nothing but wait, wait until someone finds it and detonate the bomb.
BOOOOMMMMMMMMMM!!!!!!!!!!

And NB, it's not directed to you, but Joymax.

senapanaga · **Joined:** Aug 2006 **Posts:** 1577 **Location:**

maybe pakkio is annoying and posted this same thread all over cuz morningdew wrote this in his/her first reply.

morningdew wrote:

I am sorry, but if we see keep getting posts like these in the future, we will delete them without warning.

Do not, I repeat for anyone, keep posting these hacked claims or complaints of any kind in the General Discussion section.

just a theory.

:roll:

zphantom · **Joined:** Jun 2006 **Posts:** 251

Sagan33 wrote:

Black_Mamba wrote:

Yeah the term, you get what you pay for is definately not applicable as far as Joymax goes. It is exactly what it's primary objective is though and that is to make money.

If 10,000 people bought 300 silk just once then that's already $300,000

Ummm not to be a jerk...but it is $3,000,000(That owns 300k)
I made a post about this earlier on a different forum. But think that is only 10,000 people. I know there are Tons more that spend that much atleast!

300silk = $30
$30 * 10,000 = $300k per month which is probably conservative.
So the original poster calculation is right.

For earning predictions, here's Maplestory's:

Quote:

As of Feb. 2006, Wizet has generated 200 million USD from the game service in Korea. Wizet received 110 million USD for licensing the games to other parts of the world.[citation needed]

http://en.wikipedia.org/wiki/MapleStory

JM hardly ever shows up. When the cat is away the mouse will play. One can only resist for so long...

nightbloom · **Joined:** Jan 2006 **Posts:** 5492 **Location:**

1llu51on wrote:

That copy pasta was not her doing, Plus. It was posted by other staff using her acc.

All in all, I believe these employees are being backstabbed by JoyMax. They already forwarded the complains directly to Joymax. But received no response whatsoever, and what could the employees do beside defending their company until they had an answer ? Good Job, Joymax. Congratz for trashing us and your dedicated employees. We <3 you.

nightbloom wrote:

Sounds reasonable enough, but they'd already stated that those forums weren't safe to use and anyone with any sense would already have known that from months and months ago. It was laid out out in black and white, don't use these forums! Anyone who uses that forum and got hacked because of it really have noone to blame but themselves when JM themselves said it wasn't safe to use and yet people are still using it.

Yeah, then why they keep it there still ? They could shut it within a matter of seconds, or separate it from the official website, but they do not. Seriously, this is their own fault from the beginning, you can warned us about it but not fixed it ? what's so difficult about that ? What reason ? Oh, because they wanted to help and improve our gameplay environment ? No, you are killing us slowly, not helping at all, period. And what do you mean by help ? That copy paste of Terms of agreement is considered A HELP ?

And their warnings, are nowhere to be read. It's on their 2nd page of their latest news, going 3rd soon. Now tell me how do people browse through that ? JoyMax lack at giving proper warning as well.
Your forum, your shitty forum, is like a house, opened widely for thieves to come in and rob all your valuables. Wait, not your valuables, our valuables we stored in there. And since it's ours, you don't give a shit. Not your loss at all.

NB wrote:

I got hacked because your forum was hacked and all of the usernames were released and someone bruteforced me!".

Again sounds reasonable... can you prove it though, can you prove that you didn't just give your details to someone, someone you thought you could trust and it backfired and you lost your account, of course not.

One of the main reasons why they never act on it is that you can't prove that you shared your account info out or not. An IP check is useless because you yourself can login to your SRO account from any place in the world.

Whichever way you look at it, you can't get around it. All you can do is never share your account info, never use that forum, change your pw every few days, always use a 12 digit one of random numbers and letters and if gameguard is still down don't use the game either.

You can go ahead and still use the forum, still use sro even though it has no gameguard, the fact is that the warnings have been written out, the risks have been told, but if it does blow up look closer to home for someone to blame.

It has been proven, by Joymax themselves.

From SRO Official website wrote:

Regarding ID Hack Issue and Passwords
Date : 1/10/2007
inquiry : 11339
Hello. This is Silkroad Online.

A recent posting that was made regarding the administrator accounts
and passwords has come to our attention. Though the contents of
the posting may not entirely be true, some parts of the claims may be
true, and we are beginning to investigate the causes and sources of
this matter. A further announcement will be posted when our
investigation is completed.

Even if the claims are true, account passwords are encrypted to
protect user privacy and have little chance of being cracked. However,
we recommend that the following users please change their passwords.

1. If your password is a simple word, phrase, or is easy to guess
2. If you have not changed your password recently

Please change your password now, and we will post further updates
when our investigation has been completed.

We ask for your patience and cooperation in this matter. Posting
further replies or topics takes time away from our administrators
in focusing on this urgent matter.

Even the admins ate it pretty bad. =)

NB wrote:

Someone gives you a loaded shotgun and you accidentally blow your head off, who's to blame? Them for giving you it or you for accepting it?

No, it's not how you put this condition, because from the first it's already Joymax fault. It should be like this.

Joymax attaches a bomb to each of us and threw the remotes away. We all can do nothing but wait, wait until someone finds it and detonate the bomb.
BOOOOMMMMMMMMMM!!!!!!!!!!

And NB, it's not directed to you, but Joymax.

Great post, but you quoted BlackMamba, not me.

[SD]Master_Wong · **Posted:** Thu Jan 25, 2007 9:37 am

anyone who is look at the forums should notice im using a different account

phulshof · **Joined:** Apr 2006 **Posts:** 1137 **Location:**

Well, I've given it a try, and sent an email to morningdew. I hope she can get through to the right people in Korea. So far I've sent about 15 emails and 4 bug reports to Korea, so I can relate to the feelings of some of the people in that thread. I've already written tons of times about how I got hacked in other threads on SRF so I'll refrain from doing so here.

As I've written JoyMax many times: they may not have a legal obligation to help out, but considering this is caused by a hole in their security they at least have a moral obligation to help out a loyal (paying) customer rather than let a thief keep their stolen account. Contrary to the initiator of that thread I'm not asking for my money back; I'd love to get a rollback of my character, but I'll settle for just getting my cleaned out character back under my control.

Chaby · **Joined:** Apr 2006 **Posts:** 1468

We are being watched! :shock:

I will not say who it was, or what they wanted. For two reasons. I cant be 100% are they who they claim to be. But I'm pretty sure they are. Second, it was a PM, means my eyes only! Wasn't anything big. But good to see at least someone cares from that no good company. :banghead:

BlackFox · **Posted:** Thu Jan 25, 2007 2:05 pm

@ Chaby LOL someone care about you nice, you dont think so ( A joke )..

And One from SR*'s needs a lesson in good manners .

i play silk road · **Joined:** Dec 2006 **Posts:** 919 **Location:**

Sagan33 wrote:

Black_Mamba wrote:

Yeah the term, you get what you pay for is definately not applicable as far as Joymax goes. It is exactly what it's primary objective is though and that is to make money.

If 10,000 people bought 300 silk just once then that's already $300,000

Ummm not to be a jerk...but it is $3,000,000(That owns 300k)
I made a post about this earlier on a different forum. But think that is only 10,000 people. I know there are Tons more that spend that much atleast!

theres also people who buy gold

ontop of that

i play silk road · **Joined:** Dec 2006 **Posts:** 919 **Location:**

Grimjaw wrote:

i play silk road wrote:

no, im just saying, u not the only one at risk if your buying gold/silk, theyre the most vunerable people because hakers want wat youve paid for

People who buy gold deserve to have theire account hacked.

But paying customers who bought things trough use of the item mall should be better protected.

But it's true what you are saying,if you have excellent weapons armor and items then others want it to..

For every upside there's a downside.. :roll:

people who buy gold dont deserve t, but they are more at risk bec ause of it, if anything they certainly dont deserve to be hacked, thjere contributing towards jm

but im glad you see my point

Ryoko · **Joined:** Dec 2005 **Posts:** 6390 **Location:**

Hey Chaby

I dug this up out of the past just for you. How Manners Suck

Bwa ha ha ha!

i play silk road · **Joined:** Dec 2006 **Posts:** 919 **Location:**

u mnever so that for me

*goes to cry*

Jay · **Posted:** Thu Jan 25, 2007 3:21 pm

zphantom wrote:

It seems just about every single game has the same agreements and policies and usually GMs or staff auto-reply with automated messages. So dew's post wasn't too bad except warning to not post any complaints of hacks like sweeping it under the rug. But since everyone is criticizing JM, I will too! If anything happens, threaten JM with chargebacks, hopefully they'll move quicker.

OT

Botter audacities...

lol I criticize cause i've seen better customer service at a dieing mmo and that's saying something, seriously... and @ pic Raiten botting? i'm confused..lol.

Ryoko · **Joined:** Dec 2005 **Posts:** 6390 **Location:**

Chaby wrote:

We are being watched! :shock:

I will not say who it was, or what they wanted. For two reasons. I cant be 100% are they who they claim to be. But I'm pretty sure they are. Second, it was a PM, means my eyes only! Wasn't anything big. But good to see at least someone cares from that no good company. :banghead:

I can tell you if they are real.

Ivanhaus · **Joined:** Sep 2006 **Posts:** 241 **Location:**

Black_Mamba wrote:

Yeah the term, you get what you pay for is definately not applicable as far as Joymax goes. It is exactly what it's primary objective is though and that is to make money.

If 10,000 people bought 300 silk just once then that's already $300,000, the number of people across so many servers who actually play this game is possibly 20 times that amount and if they all bought 300 a silk a month since the item mall was added that's around $60,000,000 and that's the minimum considering some people buy more than 300 silk a month.

60+ mil easy, not bad for a game thats "Free To Play", I wonder why it isn't spent on hiring about 20 more in game GM's, bigger servers etc

Hell I'll be an ingame GM for FREE. I could ban a TON of BOTS just sitting by the corner of the stables where all the bots pause to turn the corner. had a stall set up there a few days ago and they would stop on top of each other so perfectly it looked like only 1 guy was there. Just sit there for a few hours and BAN AWAY. I followed one and he went right to the flowers, go figure.

Chaby · **Joined:** Apr 2006 **Posts:** 1468

Ryoko wrote:

Chaby wrote:

We are being watched! :shock:

I will not say who it was, or what they wanted. For two reasons. I cant be 100% are they who they claim to be. But I'm pretty sure they are. Second, it was a PM, means my eyes only! Wasn't anything big. But good to see at least someone cares from that no good company. :banghead:

I can tell you if they are real.

Tell me.

nightbloom · **Joined:** Jan 2006 **Posts:** 5492 **Location:**

Chaby wrote:

Ryoko wrote:

Chaby wrote:

We are being watched! :shock:

I will not say who it was, or what they wanted. For two reasons. I cant be 100% are they who they claim to be. But I'm pretty sure they are. Second, it was a PM, means my eyes only! Wasn't anything big. But good to see at least someone cares from that no good company. :banghead:

I can tell you if they are real.

Tell me.

You gotta PM him the name of whomever sent it.

i play silk road · **Joined:** Dec 2006 **Posts:** 919 **Location:**

id be ingame gm for free aswell

if jm took this into consideration tere would be like 100x less bots and hackers

Black_Mamba · **Joined:** Jan 2006 **Posts:** 2888 **Location:**

1llu51on wrote:

Yeah, then why they keep it there still ? They could shut it within a matter of seconds, or separate it from the official website, but they do not. Seriously, this is their own fault from the beginning, you can warned us about it but not fixed it ? what's so difficult about that ? What reason ? Oh, because they wanted to help and improve our gameplay environment ? No, you are killing us slowly, not helping at all, period. And what do you mean by help ? That copy paste of Terms of agreement is considered A HELP ?

I agree with you, why keep a forum online that isn't safe? There's no explanation for it other than they musn't care very much about it, it's like filling a lake full of sharks, putting a sign saying DANGER SHARKS NO SWIMMING! and then not caring who's stupid enough to get eaten or not.

1llu51on wrote:

And their warnings, are nowhere to be read. It's on their 2nd page of their latest news, going 3rd soon. Now tell me how do people browse through that ? JoyMax lack at giving proper warning as well.

Yeah totally and even if it was page 100 their still covered by the fact that you COULD have gone through all the archives and read it as stupid as that sounds, if you was in a court you couldn't get around that one. It needs to be on the main page.

zphantom · **Joined:** Jun 2006 **Posts:** 251

Jay wrote:

zphantom wrote:

It seems just about every single game has the same agreements and policies and usually GMs or staff auto-reply with automated messages. So dew's post wasn't too bad except warning to not post any complaints of hacks like sweeping it under the rug. But since everyone is criticizing JM, I will too! If anything happens, threaten JM with chargebacks, hopefully they'll move quicker.

OT

Botter audacities...

lol I criticize cause i've seen better customer service at a dieing mmo and that's saying something, seriously... and @ pic Raiten botting? i'm confused..lol.

Raiten bots but the picture is for "legit_FTL"

Grimjaw · **Posted:** Thu Jan 25, 2007 6:33 pm

i play silk road wrote:

Grimjaw wrote:

i play silk road wrote:

no, im just saying, u not the only one at risk if your buying gold/silk, theyre the most vunerable people because hakers want wat youve paid for

People who buy gold deserve to have theire account hacked.

But paying customers who bought things trough use of the item mall should be better protected.

But it's true what you are saying,if you have excellent weapons armor and items then others want it to..

For every upside there's a downside.. :roll:

people who buy gold dont deserve t, but they are more at risk bec ause of it, if anything they certainly dont deserve to be hacked, thjere contributing towards jm

but im glad you see my point

I agreed on the fact that if you have expensive gear you're a target for others,in this case hackers.

But if you buy gold you deserve to have you're account hacked.

Don't make me explain the reasons behind that opinion,it's to troublesome,just search around the forum or use you're imagination.

Chaby · **Joined:** Apr 2006 **Posts:** 1468

nightbloom wrote:

You gotta PM him the name of whomever sent it.

I did. Ryoko said:

Quote:

Its real.

Quickly let's abuse that person with questions while he/she is looking at the forums.

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