Just a personal note - From morningdew

Deacon · **Joined:** May 2006 **Posts:** 4377 **Location:** De Dutch

THIS IS FROM SILKROADONLINE.NET AND I FIND THAT YOU PEOPLE SHOULD READ THIS. IT IS QUITE INTERESTING!

Quote:

Okay, Im going to go off on a personal tangent here, everything I post below is strictly a personal opinion and does not reflect Joymaxs company policy or the game or anything related to Silkroad. Its just a personal opinion.

*** Personal opinion follows ***

For the last month and a half, Ive been working crazy hours - sometimes more than 12 hours per day. Ive worked New Years Eve, New Years Day, and all weekends in January until now. We have multiple servers running, which means that we have to monitor multiple servers, switch servers hourly, scan the forums, post replies, and on top of that, I have to juggle administrative duties, generate reports for Korea, work with Korea to come up with policies, submit recommendations, conduct market research, follow up with Koreas actions by double checking our reports against their feedbacks, and on top of that, I have to handle my original duties here in the US, business development and marketing. And there are only 24 hours in a day.

Sometimes Im up until 4 or 5 in the morning doing my work, Ive moved back to San Jose after 4 and a half years, and in the last month and a half, Ive managed to have one dinner with a high school friend. And thats it. Im so exhausted that most of my dinners consist of microwaved TV dinners. My laundry is piled sky high. I can barely manage to vaccum and clean my house. My apartment has become a place for me to work, then sleep for a few hours before I have to go back to the office.

The janitor who cleans the office knows me too well, as Im always here when hes cleaning. Sometimes I dont leave the office until well after midnight, then I go home and power up my laptop for more work. My doctor has recommended that I take some time off for rest before I collapse. Ive developed health and digestive problems from the stress and workload.

And Im not alone. The very very few GMs that we have in Korea also carry this burden. The head of iSRO sometimes doesnt go home for weeks at a time. Hes been dumped by multiple girls in the past for not being able to spend any time with them as he is stuck at work.

We are passionate about the game, passionate about the company, and yes, we do care about the players. Enough for us to sacrifice countless nights of sleep, put in insane working hours, and come back day after day to do the same thing all over again. Even after I collapse from exhaustion and am forced to stay in bed for two days, the first thing I do when I recover is come back to the office to put in more hours again.

And still you complain. Still you call me names, and accuse us of being in league with botters. It really really hurts us. Were not turning a blind eye or deaf ear to our users, were really not. But our workload at the moment is absolutely tremendous.

Why not hire more, you ask? We have been trying. Tightened security regulations means that we cant hire anyone to work from home, we need them in the office. Korea conducts multiple interviews every day which also takes away from time at our desks and yet it is really hard to find qualified people for the position. I am trying to push for some of the work to be transferred here, but am faced with the challenge of meeting the stringent network security demands placed on me. And I cant even follow up on that at the moment, as most of my time is devoted to the forums, community, game monitoring, and overseeing the running of the office.

Like today, for example. Im supposed to be devoting my time to researching alternative bulletin board solutions, coming up with ways to prevent CCF, drafting a recommendation to fortify security on the forums and in the game, conducting market research for alternative payment options, creating a temporary FAQ for the temporary forum, generating reports for Korea, having my weekly meeting with Korea, cross checking their progress against our daily reports, and addressing emails sent to me. These things are going to have to wait, because I have to make postings on the forum. That also means I will not go home until very very late today. I dont mind working the extra hours, because I am very passionate about the community. What kills me is that people keep accusing me of not caring. If I didnt care, why wouldnt I just walk away? Pretend that the forums didnt exist? Instead of answering them?

Im not asking you guys to be grateful for our services, I just think that my overworked team deserves some sort of recognition for the work they do. Some of my team members come in extra early and leave extra late, others havent gone home since last week. Im not saying that were perfect. Im not saying that youre wrong. Im just saying that we are working as hard as we can, and I think that our team merits just a little tiny bit of recognition for their hard work.

Forgive me if I sound emotional, I am. Im tired from only being able to sleep 3~4 hours every night, Im tired from working 20 hours a day.

- morningdew

deadcool66 · **Joined:** Oct 2006 **Posts:** 248 **Location:**

http://www.silkroadonline.net/sro_board ... opicID=146
>.<"

Deacon · **Joined:** May 2006 **Posts:** 4377 **Location:** De Dutch

deadcool66 wrote:

http://www.silkroadonline.net/sro_board/bhboard/bh_postview.asp?ForumID=2&TopicID=146
>.<"

Iam aware, but re posting this. I found that people should read it! Before flaming etc

[SD]Master_Wong · **Posted:** Fri Jan 19, 2007 12:00 pm

aww sounds really sad for them i wouldnt work that hard for anything im glad iv never called any of the gms name or questioned there motives

Chaby · **Joined:** Apr 2006 **Posts:** 1468

Quote:

Still you call me names, and accuse us of being in league with botters.

That's cause you are. If I was owner of SRO I'd want people to buy tickets and monkeys. However I wouldnt want them to bot, as they would level faster, and buy less GT/monkeys. To me, a naive user, it looks like JoyMax makes bot and makes money of it. They dont do anything about player bots, and never will. Gold bot block only made more player bots. :banghead:

[SD]Master_Wong · **Posted:** Fri Jan 19, 2007 12:15 pm

Chaby wrote:

Quote:

Still you call me names, and accuse us of being in league with botters.

That's cause you are. If I was owner of SRO I'd want people to buy tickets and monkeys. However I wouldnt want them to bot, as they would level faster, and buy less GT/monkeys. To me, a naive user, it looks like JoyMax makes bot and makes money of it. They dont do anything about player bots, and never will. Gold bot block only made more player bots. :banghead:

chaby every thread you visit its always shit you post either start saying something positive for stfu

your nearly as bad as khang or sp except you spell better

Priam · **Posted:** Fri Jan 19, 2007 12:19 pm

Master_wong wrote:

your nearly as bad as khang or sp except you spell better

LoL!

Sadly looking to be true.

Chaby · **Joined:** Apr 2006 **Posts:** 1468

Master_wong wrote:

chaby every thread you visit its always shit you post either start saying something positive for stfu

your nearly as bad as khang or sp except you spell better

What the fck could I say positive about botting? I'll say something positive when I see results.

[SD]Master_Wong · **Posted:** Fri Jan 19, 2007 12:34 pm

Chaby wrote:

Master_wong wrote:

chaby every thread you visit its always shit you post either start saying something positive for stfu

your nearly as bad as khang or sp except you spell better

What the fck could I say positive about botting? I'll say something positive when I see results.

well forget that i mean in every thread you visit and on this thread iv noticed a difference so why do you stil need to comment on poor service iv never said anything bad to a gm they help

CrazyAztec · **Joined:** Jan 2007 **Posts:** 419 **Location:**

Chaby wrote:

Master_wong wrote:

chaby every thread you visit its always shit you post either start saying something positive for stfu

your nearly as bad as khang or sp except you spell better

What the fck could I say positive about botting? I'll say something positive when I see results.

Chaby, im going to say this once. stfu.

Crumpets · **Joined:** Aug 2006 **Posts:** 7800 **Location:**

Chaby is just rightfully pissed. Hes buying silk, and wants some good fortune in return .. Him, me and others are not seeing this good fortune.

So when this ' gm helper ' posts some story like this, sorry but as I said on another thread a professional knows how to deal with it. If his health really is declining under work stress, then he's planning his work load completely wrong. You can not tell me a company like JoyNax who literally make millions can't afford to appoint more ' helpers '.

It's Bullshit, morningdew is acting like oktayaztec guy, a complete emo.

rangah · **Joined:** Jun 2006 **Posts:** 1517 **Location:**

wow, never really thought about it like that.. Thought it was pretty comfortable to sit at home/office infront of your computer and just login, look up bots, and ban 'em at the spot. I guess you guys need to hire more people, but as you said it ain't that easy.

BlackFox · **Posted:** Fri Jan 19, 2007 12:50 pm

Yea all ,Think about how meny servers and ppl who play is not 10 or 3000 is more. Not so easy be GM or be admin to forum of the SRO.

mitchymitchy · **Joined:** Jan 2007 **Posts:** 21

Do you people even think before you post your replies or do you just like being ignorant morons... Blackfox is my hero

CrazyAztec · **Joined:** Jan 2007 **Posts:** 419 **Location:**

Plus44 wrote:

It's Bullshit, morningdew is acting like oktayaztec guy, a complete emo.

okaytheazer + partyataztec. like what im married now?

AMON-Ra · **Joined:** Nov 2006 **Posts:** 297 **Location:**

I said it before, this person's job is advertising.

It's JoyNax paying someone to create the impression they are doing something about the multitude of issues that are creating digestive tract disorders in SRO users.

Although everything that the author of that sad story may well be true, what is not true is that JoyNax are spending enough money to fix the problems.

Yes, you guys are terribly over-worked, no doubt.

Here's an idea, why don't you open another server :roll:

10K plz am poor

Crumpets · **Joined:** Aug 2006 **Posts:** 7800 **Location:**

CrazyAztec wrote:

Plus44 wrote:

It's Bullshit, morningdew is acting like oktayaztec guy, a complete emo.

okaytheazer + partyataztec. like what im married now?

You know who I meant.

Draquish · **Joined:** Mar 2006 **Posts:** 6423 **Location:** ____

None of the games JoyMax has made has had the BOOM of Isro.

borat2 · **Posted:** Fri Jan 19, 2007 1:41 pm

Plus44 wrote:

Chaby is just rightfully pissed. Hes buying silk, and wants some good fortune in return .. Him, me and others are not seeing this good fortune.

So when this ' gm helper ' posts some story like this, sorry but as I said on another thread a professional knows how to deal with it. If his health really is declining under work stress, then he's planning his work load completely wrong. You can not tell me a company like JoyNax who literally make millions can't afford to appoint more ' helpers '.

It's Bullshit, morningdew is acting like oktayaztec guy, a complete emo.

i still find it weird that you say such things.
If you actually loved something so much you will and use all the time you got to make it perfect it has nothing to do with professionalism but with love of the game and probably just cause she want it to be fixed.
she actually gave joymax a better name (due to her work on the forums for example.) so it was positive feedback towards her and she probably wanted to do more and it results in this kinda frustrations.

She is a real player like you and me so i can understand why she is trying to do everything to fix the game.

There is no need for joymax to create a smokescreen since they are actually working on the problem IF they didn`t have any solution then this post sure would be weird.

I don't think Joymax is getting a lot of profit right now they probably had money problems in the begin and now need to compensate it. I wont be surprised if they aren't having a big paycheck for the time they are working on the game (probably just a moderate income.)

PR0METHEUS · **Joined:** Aug 2006 **Posts:** 4093 **Location:** Earth

Plus44 wrote:

Chaby is just rightfully pissed. Hes buying silk, and wants some good fortune in return .. Him, me and others are not seeing this good fortune.

So when this ' gm helper ' posts some story like this, sorry but as I said on another thread a professional knows how to deal with it. If his health really is declining under work stress, then he's planning his work load completely wrong. You can not tell me a company like JoyNax who literally make millions can't afford to appoint more ' helpers '.

It's Bullshit, morningdew is acting like oktayaztec guy, a complete emo.

Morningdew never said Joymax can't afford to appoint more helpers. What was said is that it is hard to find qualified workers with meeting stringent security restrictions. From what I got out of the post is that they can't hire GMs from the US or any other country besides Korea. If you go to Joymax's website to apply for a GM position, you must move to Seoul, Korea. How many people that are qualified to do the work of a GM are willing to relocate?

I am quite certain there is much more to being a GM, or even a helper, than just running around Donwhang banning botters. It's not something that just anyone can do.

killerkong · **Posted:** Fri Jan 19, 2007 1:52 pm

Morningdew, whether its advertising or just him putting his day and life out there for everyone to read....it doesn't matter. Does anyone know the day and life of a GM? I dont...so im not going to bitch, moan or complain about anything. If I dont like the game or if I think the GM's are getting lazy...****...ill just quit the game, dont buy silk. Its your choice to do what you must. But complaining about it will not do anything.

Ryoko · **Joined:** Dec 2005 **Posts:** 6390 **Location:**

Why do I have to reply to the same topic in two different threads?

Oh oh... cuz the titles were slightly different

Acutally I guess I don't. And since I just woke up, I don't feel like combining them anyay.

Report to korea? Hmmmmm

REPORT TO KOREA
1-19-2007

This month, we have reduced the number of botters by 2%. Whereas before 75% of accounts were bot accounts, we are now proudly sitting at 73%.

[SD]Master_Wong · **Posted:** Fri Jan 19, 2007 2:10 pm

Ryoko wrote:

This month, we have reduced the number of botters by 2%. Whereas before 75% of accounts were bot accounts, we are now proudly sitting at 73%.[/i]

this less then before

say aprox 3mil registered accounts on sro you say 75% bot - 3% that is 90k less bots

Demarthl · **Joined:** Jan 2006 **Posts:** 2296

hmm. few things i can only pick up.

1. I know what morningdew is goign through, putting in the effort that s/he does for somethihng s/he enjoys. except my GMing was voluntary and nowhere near as hectic.

2 given the problems and workload put onto the GM team, not to mention mental stress and physical health problems, they -should- find any way to hire more staff, screw 'security' you cant push such a small group of workers so hard that it's making them ill to do the work just because there might be some secirity issues. I storngly suggest that MorningDew, if s/he reads this, does constantly push to hire more staff, wether it will be working from home or not. honestly I'd love to work in this, but i simply cant move to korea... i gotta go to new zealand ;P

3. ban chaby.

no seriously, that pompous wind back needs a kick in the face.

PR0METHEUS · **Joined:** Aug 2006 **Posts:** 4093 **Location:** Earth

I agree with the poster above that considering the effects of the heavy workload on the GMs and other staff, they should use any means necessary to hire more staff. It's unfortunate that one MUST move to Korea to become a GM. I'm willing to bet there are plenty of qualified people in other countries that would be willing to help but can't move.

With technologies such as secure encryption, VPN, at least some of the work should be able to be done remotely. There are plenty of companies out there that provide network security devices to make this possible, and even provide managed network monitoring services for intrusion detection.

If the employees' health are being affected that much, and I'm sure it is, something should be done to lessen the load. I would even consider applying for some kind of position if I didn't have to relocate.

Lance · **Joined:** Jul 2006 **Posts:** 2370 **Location:**

they should come here for advice

alwinp · **Joined:** Jan 2007 **Posts:** 149 **Location:** Belgium

If they would have notified us alot more then maybe i would believe most of what he said.

We are 1 year further, and still nothing has changed.
The same kind of notices, always the same message's that they'll try to please us more (wich they still didn't succeeded into)

Yes, it might be hard work.
But like someone said here.

Who can we believe if we don't have any results?
It's either they don't want to do anything, or they are doing it for nothing.
I'm sure if the gm's worked 20 hours a day they could at least banned the high lvl botters.

20 hours of work + few famous botters = fishy?

I agree with Chaby. as longs as i don't see resuly i stick to my opinion wich is that they drink cofee and talk to each other for 20 hours a day, not work.

Ryoko · **Joined:** Dec 2005 **Posts:** 6390 **Location:**

Lance wrote:

they should come here for advice

mmmmm ban the Farking bots

Thats my advice

BlackFox · **Posted:** Fri Jan 19, 2007 3:06 pm

I dont think is easy to ban bots becose some ppl say the botting
The must have real proof And I think this game guard helps alot and this new stuff the have put in... I dont now But I think so .

RuYi · **Joined:** Apr 2006 **Posts:** 7145 **Location:** Done.

I agree with the fact that not everything's fixed. There are still bothers and other illegal things happening in SRO.
But Joymax is doing something about it. After what happened to the site, they're doing things to improve security.

So we can't treat them like they're on one line with the botters, or that they aren't doing anything.
They are, but there is so few of them, and so much to deal with.

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Just a personal note - From morningdew

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