Silkroad Online Forums

We all know they need a lot more lessons, but man do they suck at human relations. I browsed their forum, someone posted how he was hacked and asked if their was a way to get refund. And the answer he got was pretty retarded. Anyway check this.


Maybe it's me, but you cant behave like that on your work.

its joymax .. what were u expecting? sad but true

pakkio got hacked man.. that sucks.

I think morningdews response was well within acceptable limits.

that is really sad from them >.> what an asses

Only thing is, JM's acceptable limits needs to be changed

If there were any black list of gaming companys, they would surely end up on it. The gold duping and ccf problem took too long to fix. And the botters are still free to roam.

Serious issues, since they have such a big effect on the overall gaming experince. And cff'ing also costs the society alot of money. Something we bank and credit card customers have to pay for in the end.

I have some hope on the new crew they hired. Will be interesting to see how they will handle the present and future problems.

@Chaby: i generally find your anti-JM whinings to be a lockable offense, but I'm totally on your side on this one. the first JM response was totally out of line and insensitive, and at least the 2nd one approached decency, but after over a week with no response from JM, i can see why pakkio was frustrated.


i totally disagree, Key-J. i have been in the customer service and retail industries for my entire working life, and at the end of the day, that is the kind of company JM is. in that field, the customer is ALWAYS right, even when the customer is dead wrong. there are exceptions of course (yesterday i had a guy try to return about $700 worth of stuff he had bought 7 months earlier), but even in those cases, some form of compromise has to be made (i offered to buy the equipment from him used, albeit at a loss to him). sad really.

I wonder if you would think the same if you got to high level and wasted bunch of dollars. I didn't post this just to bash on JoyMax. I posted this because just like that guys ID, mine was also got due to their shitty forum and globaled. I wasted far too much money on this game to allow some "hacker" do decide when will I quit. But even if that happens, yeah, I'd want some refund.

Hmmm well not like dew flamed or insulted him... just pasted the policy

Policy is policy isnt it? Joymax made those rules about accounts to protect themselves... as shitty as it is

And not like the guy asked if they could restore / rollback his character... hes asking for money!!!!!

yea but the reason why they dont offer to return stuff is becasue that stuff ALREADY exsists so it would be quite hard to have 2 chars with the same weapons

HOWEVER the customer is not being forced to pay for SRO although he did pay he wasnt being forced too

+ whats in the eula they abide by thats waht they agreed too when they registred the account
so they do not have to return his stuff

now i agree with SG about the comprise bit
but look they cant if they did it with him EVEYONE and were talking ALOT of people would want there stuff refunded Silk,items ietc etc
now that is alot of work and will require time Thats why they cant do it

Why doesn't SRO do char roll backs if and when someone gets hacked? I mean I guess thats just too much work for them... But doesn't some other game do that? Can't remember where I saw that but it sure would be nice if SRO could adopt this policy.

About what MD said on the JM forums... it was very insensitive, but I was quite surprised to see the words "I'm sorry" so I guess that was his way of saying - "I'm doing all I can do".

if you could check my silk charge history and find a way to refund me, for example adding *a part of the silk i bought* on my new account.

I hate customers, I hate retail.

it's so fscking hard to find (and hold) a job where i don't have to deal with people.

iv replyed to the post and gona email them hehe i was hacked i want it back

its kinda his own fault if you think about it, he knew how the security of jm is a bunch of bollocks, and he went on buying silk and other stuff with his own money, he took the risk of getting haxed, like every other player who buys with there own money, he was just an unlucky one, the hacker could have hacke anyone in the game, but he got this guy because he was frst to get sosun lvl 64 bow on his server, if he was that worried, he should have sold it, or kept it at bay untill he was grinding.

i was thinking of buying silk.... my friends have bought gold and from what i can tell their experience has been better with the gold buyers..... atleast thats secure.

yeh ur supposed to get better security if u buy gold/silk

What is wrong with the reply?
Just think about it, you can abuse the system if they would refund the money you lost
Just bot an account to level 80 buy silk sell the account and post that you got hacked.
Please but please think about it before you start the drama.

Rollbacks in sro probably effect the whole server, that is why they wont rollback single accounts.

There is no responsibility in whatsoever Joymax has on your account like they stated in their own rules you agree with them so live with it easy as that, those rules might sound harsh but DON'T start to complain when you agreed on them, no one forced you to buy silk after you agreed with those rules so don`t complain afterwards.

Just compare it to para jumping you agree with the rules that something might get wrong too bad you can`t complain after it.

JoyNax contradicting themselves aye

Why am I not surprised..

I didn't see the reply though, the forum is down

So you're tying to tell me the only safe way i can enjoy this game is become friends with the hackers and give them a slice of the cake?

no, im just saying, u not the only one at risk if your buying gold/silk, theyre the most vunerable people because hakers want wat youve paid for

People who buy gold deserve to have theire account hacked.

But paying customers who bought things trough use of the item mall should be better protected.

But it's true what you are saying,if you have excellent weapons armor and items then others want it to..

For every upside there's a downside..

OMFG did you see the latest. I do not see how and or why a company needs to have a gmail account to recieve mail from customers. Very unprofessional. I have been telling morning and her band of merry idiots the loopholes and security measures that needed to be taken for 4 months. I will never leave or quit this game, cause the gameplay owns. Just wish the cs was hell of alot better.

Deathtoall
Network Engineer
Network Insecurities Specialist
Web Developer

^^^ Thats for any of you that have said anything about my previous posts about me being a noob, or not knowing anything.

iv nerer bought gold yet have ful sos legits get hacked aswell

When u look at it the first reply was from the joymax team, and 2nd and 3rd were from the actual MorningDew, at least she takes her work seriously, gives decent responses and tries to come to a good solution

When it comes to protecting themselves and covering any loose ends, it can be said that Joymax are flawless and somewhat ingenious at it. They know their not perfect and have said so but they also know that any flaw they have which causes someone to lose their account can quickly be covered by another way. Not just in the TOS list but if you look close enough they cover their tracks on every move they make.

"I got hacked and it's your fault due to your forums faults."

Sounds reasonable enough, but they'd already stated that those forums weren't safe to use and anyone with any sense would already have known that from months and months ago. It was laid out out in black and white, don't use these forums! Anyone who uses that forum and got hacked because of it really have noone to blame but themselves when JM themselves said it wasn't safe to use and yet people are still using it.

"I got hacked because your forum was hacked and all of the usernames were released and someone bruteforced me!".

Again sounds reasonable... can you prove it though, can you prove that you didn't just give your details to someone, someone you thought you could trust and it backfired and you lost your account, of course not.

One of the main reasons why they never act on it is that you can't prove that you shared your account info out or not. An IP check is useless because you yourself can login to your SRO account from any place in the world.

Whichever way you look at it, you can't get around it. All you can do is never share your account info, never use that forum, change your pw every few days, always use a 12 digit one of random numbers and letters and if gameguard is still down don't use the game either.

You can go ahead and still use the forum, still use sro even though it has no gameguard, the fact is that the warnings have been written out, the risks have been told, but if it does blow up look closer to home for someone to blame.

Someone gives you a loaded shotgun and you accidentally blow your head off, who's to blame? Them for giving you it or you for accepting it?

It's a sad fact and I do agree the service could be tons better, but at the end of the day they are 100% covered and you can insult, bitch, shoot them down over every lost account ever and you can't do anything about it, except a chargeback and that won't get you your level 70+ character back which you spent months on, they will win every time.

Like I said their ingenious on so many levels it's unbelievable and that's just just stuff after you got hacked, their very clever on a lot of other things too in the game that are very cleverly done, especially where the programmers are involved.

I don't condone them especially their bad attitude towards people, I'm merely stating that they have themselves well covered to the point of you not being able to do anything about it.

Sounds fair enough, with the exception to this idea being that this logic can only apply to someone is is aware of these problems.

This cannot be said about a new user who finds SRO, enjoys it enough to want to join the online community and ask questions about the finer points on the game so goes to the Official SRO Website Forum and then several months down the track reads about this security issue, or never ever does (considering the number of stupid threads posted there, any important threads get easily buried).

As Plus44 linked, Joymax also have a responsibility -

I have resisted this, truly. I have gritted my teeth and tried my hardest to back you up SRO. I have been one of your staunchest allies and vocal supporters since this game began.

But I will not spend another dime on this game.

Your players are getting hacked. You either dont care or cant stop it. You say, "Not our problem." and shrug your shoulders and even worse, remain silent. I have paid over $50 a month to play this game and the only security I have is a flimsy secret question system, limited character use in PWs, a swiss cheese forum which lists my user ID and 0 customer support. For our loss? If must be our fault, surely. Dont look at the messages the hackers leave on your main site, nooooooooooo. Your security is still tight as a drum. You violate your own policies of privacy and security and tell us to suck it up.

You ban ppl with no explanation or reason. The ppl who are supposed to be helping us are silent. We pay you to hide in Korea and fiddle with knobs and buttons.

The game, instead of becoming more stable, is getting buggier with every inspection. New errors pop up with no notice. Suddenly our gear is sticking out at odd angles, you cant war anyone and skills change without notice. Ppl have gotten banned for these bugs. For what? Bug abusement. A bug that SRO created, gave no explanation for and suddenly is banning for? I mean when they changed the castle shield and bloody fan storm skills without notice, how are we to know that using THAT isnt a bug? We dont. Because the ppl running this game tell us nothing about nothing. We dont know what is a bug and what is intentional. We used to assume that if it were possible, then we could do it, ie: 1 star popping. Now, the water is kinda murky and you never know what you might do that leads you somewhere dangerous.

I know ppl that have gotten their chars stuck in weird places, got DCed and now cant log in. This is a JoyMax issue that they just dont respond to. They have better things to do I guess.

THe only isssues I have ever heard of them actually responding to are ones where they lose money. If you have a charge back ban and you make right, they unban you. Gold farmers dont buy silk, they bend over backwards to stop them.

But player botters run rampant. Ask US who they are, we all know. We could save them so much trouble. At this point in the game, there are probably more botters than not. Someone said on the Official forums that the botter companies give better customer support. Im absolutely sure that is true. There are level 80s out there already and you cant tell me they are babysitting 24/7, that is impossible. Some odd hour checkups would undoubtedly catch them. Or how about some creative questioning? I know a lot of bots have autoreplies. Ask them a simple math question, numbers are universal and transcend language barriers. Hell, ask everyone in the server who is training a periodical math question and if they dont answer, boot them.

IDK really how to solve it, Im just a customer, dont listen to me. I pay your bills, I dont matter much.

Im venting here. Dont read all this or respond if you dont want to. There isnt anyone else to complain to and I just wanted to bi.tch some.

That's quite true, but if you said that to Joymax they'd just turn round and say they stated it on their site, which if I'm not mistaken is all archived there for everyone to read should they choose to at their own leisure and trying to prove your a new user is impossible.

There's no way around it at all cuz the only answer left available for you then is, "I didn't read through the archives!" and there you have it