HyperBunny wrote:
poehalcho wrote:
HyperBunny wrote:
Comcast. Most piece of shit company ever. I would rather shove 6 pine cones up my ass then constantly have to deal with their shitty customer support all the way in India. Unfortunately they are the only available cable internet supporters At my location.
Pardon my angry post but I've been getting disconnects all week and one a few minutes ago (which ruined a game on xbox for me). Even though they came last month to "fix" the problem.
One of my favorite streamers even broadcast hours of helpdesk/support telephone calls, essentially laying bare the entire system of Comcast while trying to get his router (WHICH THEY BROKE FOR HIM) fixed.
That would be kind of interesting to hear actually. I wonder if it was anything like I had to deal with. Last month the issue was blamed on squirrels..
the situation from what I understood:
He had a popular router which was supported by Comcast, but not their standard one.
Due to his extremely high internet usage (he streamed 43.5% of 2013) Comcast started throttling him. Supposedly it was an issue over at his house, so Comcast had a mechanic come. During the repair process they had reset the router to it's factory settings, which also meant it returned to a version so old that it wasn't supported by Comcast.
Comcast said call Motorola, Motorola said call Comcast.
what followed was about 3 weeks worth of service calls, during which the following was uncovered:
Code:
- Upon requesting Tier3 support one is sent back to Tier1 support from the philipines/India.
- Comcast has no Tier3 support
- Comcast employees have no idea there is no tier 3 support and genuinely think they're sending you to somebody higher up.
- All Comcast employees are required to give fake names on the phone.
- The Support staff has not actually been given proper tools to help people. The finance section (I think it was the finance section anyway..) has more control over the servers than the people that actually know what they're doing.
- Comcast departments have no direct connections with one another, they have to go through exactly the same protocol that regular customers do, including talking to tier1, requesting tier2, etc.
- If they can't fix your problem easily you may get put on some sort of blacklist.
That's all I can remember specifically.
The streamer was painuser
http://www.twitch.tv/painuserUnfortunately he doesn't have the past broadcasts saved, but if you have twitch account you could probably ask around if you're interested in the story.
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